Refund & Cancellation Policy

Event Cam plans are one-time, per-event purchases — not subscriptions. This policy explains when a purchase can be cancelled or refunded.

Event Plans (Event, Fest)

• Unused plans:if you haven't assigned the plan to an event, you can request a full refund within 7 days of purchase.
• Assigned but not started:if the plan is assigned to an event whose date hasn't arrived and no photos have been uploaded, you can request a full refund up to 48 hours before the event start date.
• Started or completed events: once an event is live or photos have been uploaded, the plan is considered consumed and is non-refundable.

Storage Extensions

Album storage extensions apply to your event immediately at purchase and extend its deletion date. Because the benefit starts right away, extensions are non-refundable — except for duplicate or erroneous charges (below).

Duplicate or Failed Payments

If you were charged twice for the same purchase, or your payment was charged but the plan never activated on your account, contact us and we'll refund the duplicate/failed charge in full.

How to Request a Refund

Email ivanelaksh@events-cam.com or message us on WhatsApp with the email you purchased under and your payment reference (shown in your payment confirmation). We respond within 2 business days.

Processing Time & Method

Approved refunds are issued to the original payment method within 5–7 business days of approval, in the currency you paid in. Depending on your bank or card issuer, it may take additional time to reflect in your statement. For international payments, any exchange-rate difference between purchase and refund is outside our control.

Cancellations by Us

If we're unable to provide the Service for your event due to factors within our control, you'll receive a full refund of the affected purchase.

Questions

Anything unclear? Reach out via our Contact page before purchasing.